General conditions of sale for online purchases on the website www.rossellacasadio.com

Rossella Casadio, with legal and administrative headquarters in Cesenatico (FC), Via Montaletto n.151, VAT no. 04385310406, makes available to all users the opportunity to purchase the products it markets (hereinafter “Products”) via the Internet, through the website www.rossellacasadio.com, of which it is the sole and exclusive owner.

1) General notes
These general conditions of sale (“General Conditions”) are governed by the Consumer Code (Legislative Decree no. 206/2005), section II, Distance contracts (articles 50 – 67) and by the rules on trade electronic (Legislative Decree no. 70/2003) and apply exclusively to the Internet sale of the Products, as identified and listed in the section of the Site.
The Customer (hereinafter “Customer”) is invited to print or keep these General Conditions in the preferred manner.
In the event of changes in the General Conditions, the General Conditions published on the Site at the time the Order is sent by the Customer will apply to the purchase order (hereinafter “Purchase Order”).

2) Offer to the public
The Products and their prices presented on the Site constitute an offer to the public in accordance with the procedures specified in the General Conditions and on the Site itself. The conditions of this offer apply exclusively to purchases made on the Site.
The purchase contracts (hereinafter “Contracts”) stipulated on the Site are concluded with Rossella Casadio.

3) Prices
All prices include VAT.
Delivery costs (hereinafter “Delivery Costs”) are charged to the Customer and adequately highlighted in the Purchase Order (hereinafter “Purchase Order”).
The Price shown on the Site at the time of placing the Order applies to the Products, without any consideration of previous offers or any subsequent price changes.

4) Orders
Purchase Orders must be made online through the order procedure (hereinafter “Order Procedure”) on the Site, in the “Shop” section.
In order to proceed with the compilation of the Purchase Order, the Customer may, alternatively, follow the following methods:
a) In the event that the Customer is already registered on the Site (hereinafter “Site User”), it will be sufficient to enter their login credentials (username and password) by accessing the “My Account” section.
b) In the event that the Customer is not a User of the Site, it will be sufficient to enter the required data in the appropriate form, necessary to be able to carry out the Purchase at the checkout stage. rossellacasadio.com reminds you that the Customer, before proceeding with the Purchase, may at any time become a User of the Site by registering online via the “My Account” page.
The Customer successfully completes the Order Procedure if the Site does not show any error messages.
The Purchase Agreement will be considered concluded upon receipt of the Order by rossellacasadio.com. In this case rossellacasadio.com will acknowledge receipt of the Order by sending an order confirmation e-mail (hereinafter “Order Confirmation”) to the e-mail address communicated by the Customer. This Confirmation will summarize the selected Products, their prices (including delivery costs), the address for delivery, the order number (hereinafter the “Order Number”) and the General and Special Conditions applicable to the Order. .
The Customer undertakes to verify the correctness of the data contained in the Order Confirmation and to communicate any corrections to rossellacasadio.com within 24 (twenty-four) hours of receipt of the same. Possible increase in expenses caused by errors in the data not reported promptly, will be charged to the Customer.
The Order Number, generated by the system and communicated by rossellacasadio.com, must be used by the Customer in any communication with rossellacasadio.com.

5) Methods of payment
The accepted payment methods are:

– Bank transfer

– Credit card

6) Delivery methods and times
The delivery of products that can be purchased from the Site will be by express courier. The customer will receive an email containing the shipment reference and will be able to track its status directly from the courier’s website. The order will generally be processed within 3 working days of receipt of payment; for some particular objects, times may vary due to the complexity of the packaging which must ensure that the work is received in perfect condition.

All shipments are covered by insurance.

6) Delivery methods and times
The delivery of products that can be purchased from the Site will take place by express courier. The customer will receive an email containing the shipment reference and will be able to track its status directly from the courier’s website. The order will generally be processed within 3 working days of receipt of payment; for some particular objects, the times may vary due to the complexity of the packaging which must ensure that the work is received in perfect condition.

All shipments are covered by insurance.

7) Returns and warranties
The rules for applying the return of goods purchased from the Site and the guarantees reserved for it are available under the heading “Returns” contained in this document.

8) Treatment of personal data
Customer data is processed by rossellacasdio.com in accordance with the provisions of the legislation on the protection of personal data, as specified in the information provided in the appropriate “Privacy Policy” section on the home page of the Site.

9) Communications
Any communication can be addressed to rossellacasadio.com using the contact channels listed in the “Contacts” section of the Site.

10) Jurisdiction
Any disputes related to the interpretation or execution of this contract will be resolved exclusively by the Court of Forlì.

Methods of payment, withdrawal / return, guarantee
1) Payments
Payment can be made online by credit card or bank transfer, according to the methods specified on the site. For reasons of transaction security, rossellacasadio.com reserves the right to request a copy of an identity document of the credit card holder.
At the same time as the communication of the Order Confirmation, the amount corresponding to the Products purchased will be charged to the Customer. At the request of the customer, rossellacasadio.com will issue an invoice for the products purchased, according to the instructions provided during the order phase by the customer.

-Payment by credit card
Payment for products purchased by credit card of the VISA and MASTERCARD circuit is allowed.
More information on the use and costs of the service are available on the official websites of credit card operators.

-Payment by bank transfer
Payment for products purchased is allowed by bank transfer.
It is suggested to send a copy of the payment receipt issued by the customer’s bank to speed up the shipment and receipt of the products by the Customer.
Below is the data relating to the bank account to which the sum due is to be paid:

Rossella Casadio
Banca Popolare dell’Emilia Romagna
IBAN: IT03N0538724000000002170568
BIC / SWIFT: BPMOIT22XX
Payment must be made within 2 (three) working days from the order confirmation date. Otherwise the order will be canceled and the purchased products will be made available again on the online shop.

2) Right of withdrawal
If the Customer is a “Consumer”, as defined in Article 3 of the Consumer Code, he is entitled to the rights referred to in art. 64 of the Consumer Code within the limits provided for by this legislation and therefore has the right to withdraw from the Purchase Agreement (hereinafter “Right of Withdrawal”) for any reason, without explanation and without any penalty, in the manner specified below.
The Withdrawal may concern all or only part of the rossellacasadio.com Products purchased by the Consumer. The right of withdrawal is exercised by sending – within 14 (fourteen) working days from the date of receipt of the Products – a communication by registered letter with return receipt. addressed to:
Rossella Casadio – Via Montaletto, 151 – 47042 Cesenatico (FC) – ITALY
The communication can be anticipated within the same term by sending an e-mail to the address provided in the contacts.
The notice of withdrawal must specify the intention to withdraw from the Purchase and the Product or Products for which the right of withdrawal is to be exercised, attaching a copy of the relevant purchase invoice. In the communication, the Customer must also confirm that the Product / s are intact and preserved in perfect condition in its original packaging, complete in all its parts.
Following the correct exercise of the right of withdrawal, rossellacasadio.com will forward to the Customer the Case Number by e-mail. This number must be indicated by the Customer when returning the Product / s (hereinafter “Return”).
The Return of the Product / s must take place within 30 (thirty) calendar days from the date of receipt of the same at the Rossella Casadio laboratory, Via Campone Sala 345 / a – 47042 Cesenatico (FC) – Italy
The right of withdrawal is however subject to the following conditions:
– the law applies to individual Products purchased in their entirety;
– the purchased Product / s must be intact and returned in its original packaging, complete in all its parts (including packaging and ancillary documentation);
– the transport costs relating to the return of the Product are charged to the Customer;
– the Return is under the full responsibility of the Customer.

If the right of withdrawal has been properly exercised, rossellacasadio.com will refund the customer the amount already paid within 15 (fifteen) calendar days of receipt of the returned item. The refunded amount will be net of the shipping costs of the Product / s, which will be charged to the Customer.

2) Guarantees
a) Legal guarantee for the consumer
the. The Consumer, as defined in art. 3 of the Consumer Code (hereinafter, “Consumer Code”, Legislative Decree 6 September 2005, n. 206), has the right to avail itself of the legal guarantee provided for by the Consumer Code itself in articles 128 to 132.
ii. This Guarantee provides, among other things, that the Consumer, under penalty of forfeiture, denounces to rossellacasadio.com any lack of conformity found by the consumer in the product purchased within 2 (two) months of discovery (Article 132, Consumption).
iii. Following this complaint, the Consumer will have the right to request the repair or replacement of the Product, without prejudice to the other rights provided by law in favor of the Consumer.
iv. The above legal guarantee is valid for a maximum period of 2 (two) years from the delivery of the product. Beyond this term, rossellacasadio.com, therefore, will not be responsible for the lack of conformity found by the consumer. v. In the event of replacement or repair of the Product, the terms of the warranty relating to the Product given in replacement or resulting from the repair, are the same as the original product. Therefore, the total two-year duration of the legal guarantee will in any case start from the delivery of the original product. you. In order to take advantage of the guarantee, the tax document (receipt or invoice) must be shown, certifying the actual place and date of purchase.
vii. In any case, for the regulation of the legal guarantee, reference is made to the rules of the Consumer Code referred to in Articles 128 and following.

b) Legal guarantee for non-consumer customers. The non-consumer customer, as defined in art. 3 of the Consumer Code, has the right to avail itself of the legal guarantee provided for in the Civil Code.
ii. This Guarantee provides, among other things, that the non-consumer customer, under penalty of forfeiture, denounces to rossellacasadio.com any lack of conformity found in the product purchased within 8 (eight) days of discovery. The above legal guarantee is valid for a maximum period of 12 (twelve) months from the delivery of the product. Beyond this deadline rossellacasadio.com will not be responsible for any lack of conformity found by the non-consumer customer.
iv. In order to take advantage of the guarantee, the tax document (receipt or invoice) must be shown, certifying the actual place and date of purchase.

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